Surely No-One Likes Tech Support

I’ve been filling in for our support guy this week, as he’s been off ill, and for reasons that may or may not become clear (this is just a rant, after all), no-one else really seems that interested in manning the support line (oh, and it just so happens that my extension number is next in the hunt group – funny that).

I have to say that some of our customers are absolute fucktards – there, I said it. They really are, though. In a normal world, most people will just ‘google’ something (apparently, it’s a new verb – to google, meaning to spend as little time as possible whilst at work, actually doing work, but instead using up valuable internet electrons to discover who’s tupping the currently most popular Kardashian – whatever one of those is). In this case, however, they’d rather spend time in a telephone queue, listening to a mediocre at best impression of Stephen Hawking telling them how important their call is to us, or emailing in their foetid whinings, then (presumably) going back to Kardashian Watch (I’ve heard it’s a bit like Spring Watch, but with bigger tits).

The drivel that comes through – “what’s a vendor?“, “I don’t know if we’re getting email or not“, “do I have to tell anyone, or can I just restart the server?” – each of which can be answered simply: dictionary, I think you do, and yes you can.

If you don’t know what a vendor is, you probably shouldn’t be working anywhere in the supply stream, and let’s face it – we ALL work somewhere in the supply stream, no matter what we do for a living. Go home early, you’re really not contributing in the constructive manner expected of you.

Not sure if you’re getting mail or not? Really? Shall we visit that uncertainty using a not so gentle example of parallelism? If you’re not sure whether you’re being punched in the face by a rabid Alpaca wearing spandex and a cape, odds on you’ve either been punched so much/hard that it’s a wonder you’re still in a fit state to even postulate such a thing, or you’re not. It’s quite simple. Or, if this helps: check your server queues, internet connection, or – heaven forfend – your fucking inbox!

Do you have to tell anyone? This is a tricky one, and I suppose the answer depends on any number of things – your love of grammatical construction, how long you wish to remain in your current employ, and the observational skills of those in a position to terminate said employ, to mention but a few. Think about the position you’re in, as a system admin. You’re responsible for a server that a large number of individuals connect to throughout the working day, and which hosts a system that itself is responsible for recording and progressing the IT Change Management process for your entire organisation. Now think carefully about your question, just one more time.

Sweet Christ in a wok – I ask you!

Some of them even start with “Bob did tell me before, but I can’t remember“, or “which one’s the help key? I pressed what I thought it was but just got sent to a web site“. Yes, that was the ON-LINE HELP, you twat!!

“F1 motherfucker! Learn for yourself – it’s YOUR JOB!!” is what I want to shout at them, but I don’t. Instead, I just simply hang my head, in homage to Eyore, and pray for the speedy arrival of 5 o’clock. Or death. Today, I have a preference, and yes, it’s probably death.

Oh wait, it’s 5 o’clock.

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